Privacy Policy

Welcome to our UD (hereinafter referred to as “UD” or “we” “us”). We take your privacy very seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information, as well as your rights in relation to such information.

1. Information We Collect

When you use UD, we may collect the following types of information:

1.1 Information you actively provide

  • Information submitted when registering an account: such as name, email address, phone number, shipping address, etc.
  • Information provided when shopping and checking out: such as billing address and payment information (when paying through PayPal, we will not directly store your complete payment information).

1.2 Information collected automatically

  • Technical information: including your IP address, browser type, operating system, device information.
  • Access behavior: such as visited pages, stay time, click history, etc.
  • Cookies data: We use Cookies to track your shopping cart, preferences and other features that will enhance the user experience.

1.3 Information from third-party sources

When verifying and processing payment transactions through third-party payment services (such as PayPal), we may receive relevant transaction information.

2. How the information is used

The information we collect will be used for the following purposes:

  • Complete order processing: such as the purchase and delivery of food trailers.
  • Improve user experience: Optimize website features and services by analyzing user behavior.
  • Customer support: Process your questions, return requests or other service requests.
  • Marketing and promotions: With your consent, send you offers and promotions by email or other means.

3. Sharing of Information

We promise not to sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Payment processing: Sharing payment-related information with payment service providers such as PayPal.
  • Delivery service: Sharing your address and contact information with logistics partners to complete delivery orders.
  • Legal requirements: Disclose necessary information in accordance with applicable laws, regulations or government requirements.

4.Data retention

We will retain your information for as long as necessary based on legal requirements or business needs. Once the data is no longer needed, we will securely delete or anonymize it.

5. User Rights

You have the following rights regarding your personal information:

  • Right of access: You can view your personal information collected by us at any time.
  • Right of correction: You can update or correct inaccurate information.
  • Right of deletion: You can request deletion of your personal data (to the extent permitted by law).
  • Withdrawal of consent: You can withdraw your consent to the use of your information at any time.
  • Right to complain: If you believe that we have not fulfilled our obligations in terms of data protection, you can complain to the relevant supervisory authority.

To exercise the above rights, please contact us using the contact information below.

6. Children’s Privacy

This website is a general audience website and is not directed to individuals under the age of 18 or the age of majority in their jurisdiction (“Minors”), and such individuals may not use the website and we do not knowingly collect personal information from them.

If we learn that we have collected personal information from a minor without parental or guardian consent, we will delete that information and terminate any applicable user accounts. If you determine that we process such personal information or have any questions about how we process personal information from minors, please contact us as described below.

7. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect business needs or legal changes. After the update, we will post the new version on the website and indicate the effective date. It is recommended that you review the Privacy Policy regularly.